wells fargo
February 9 2011, 8:32 AM
Thank you for contacting Wells Fargo Advisors. This message is in response to your recent communication, which was received on February 8 and assigned Case ID 6564184. In general, we do not call clients by phone in response to an email request. Often, when we attempt to contact clients by phone a day or so later the client is either unavailable or busy. We leave a message. The resulting exchange creates further ambiguity and frustration. Instead, we offer clients phone associates who are available 24 hours a day, 7 days a week. As a result, you may contact us at whatever time is most convenient for your own schedule. Our associates can discuss and assist you with any issues relating to your brokerage account. We look forward to speaking with you. If you have any questions, or would like additional assistance with your account, please do not hesitate to call our WellsTrade department anytime at 1-800-TRADERS (872-3377). Thank you for your business and your continuing relationship with Wells Fargo Advisors. Sincerely, Online Brokerage Team
Wells Fargo Advisors
Securities and Insurance Products:
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-NOT FDIC INSURED -NO BANK GUARANTEE -MAY LOSE VALUE Brokerage services offered through Wells Fargo Advisors, LLC (member NYSE and SIPC), a non-bank affiliate of Wells Fargo & Company.
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Wells Fargo Advisors is the trade name used by two separate registered broker-dealers: Wells Fargo Advisors, LLC and Wells Fargo Advisors Financial Network, LLC, Members SIPC, non-bank affiliates of Wells Fargo & Company.
Original Message Follows: ------------------------ call me! RESPONSE
------------------- From: Wells Fargo Online
Posted At: February 8, 2011
Subject: Other questions or requests (KMM13758782I15977L0KM) Dear Douglas Lyon: Thank you for contacting Wells Fargo Advisors. This message is in response to your recent communication, which was received on February 7 and assigned Case ID 6564184. We are not aware of any system wide issues affecting our phone system within the last week. Our phone system is fully functional and has been available for the last several days. We are not certain what you are referencing when you say that our phone system is "busted". Please note that WellsTrade associates are available by phone anytime. Recently, our phone wait times, particularly during market hours, has been longer than usual. However, our associates remain available by phone. We are unable to accept trade instructions submitted via email. We are not entirely certain why you may be receiving the error message referenced in your email. We would suggest contacting us at the time you are attempting to place your order. If you have any questions, or would like additional assistance with your account, please do not hesitate to call our WellsTrade department anytime at 1-800-TRADERS (872-3377). Thank you for your business and your continuing relationship with Wells Fargo Advisors.
Sincerely, Online Brokerage Team
Wells Fargo Advisors
Securities and Insurance Products:
----------------------------------------------------------------------------------------------------------------------------------
-NOT FDIC INSURED -NO BANK GUARANTEE -MAY LOSE VALUE Brokerage services offered through Wells Fargo Advisors, LLC (member NYSE and SIPC), a non-bank affiliate of Wells Fargo & Company.
-----------------------------------------------------------------------------------------------------------------------------------
Wells Fargo Advisors is the trade name used by two separate registered broker-dealers: Wells Fargo Advisors, LLC and Wells Fargo Advisors Financial Network, LLC, Members SIPC, non-bank affiliates of Wells Fargo & Company.
ORIGINAL MESSAGE:
----------------- Hi All,
Your phone system is so broken, I am unable to get through to a trader. What is going on over there? Also, when I try to trade, I get:
Errors:
The validation information entered is incorrect.
For assistance in placing this trade, please Contact Us. But I cannot contact you because of the busted phone systems. Golly!
Doug Lyon
Wells Fargo Advisors
Securities and Insurance Products:
----------------------------------------------------------------------------------------------------------------------------------
-NOT FDIC INSURED -NO BANK GUARANTEE -MAY LOSE VALUE Brokerage services offered through Wells Fargo Advisors, LLC (member NYSE and SIPC), a non-bank affiliate of Wells Fargo & Company.
-----------------------------------------------------------------------------------------------------------------------------------
Wells Fargo Advisors is the trade name used by two separate registered broker-dealers: Wells Fargo Advisors, LLC and Wells Fargo Advisors Financial Network, LLC, Members SIPC, non-bank affiliates of Wells Fargo & Company.
Original Message Follows: ------------------------ call me! RESPONSE
------------------- From: Wells Fargo Online
Posted At: February 8, 2011
Subject: Other questions or requests (KMM13758782I15977L0KM) Dear Douglas Lyon: Thank you for contacting Wells Fargo Advisors. This message is in response to your recent communication, which was received on February 7 and assigned Case ID 6564184. We are not aware of any system wide issues affecting our phone system within the last week. Our phone system is fully functional and has been available for the last several days. We are not certain what you are referencing when you say that our phone system is "busted". Please note that WellsTrade associates are available by phone anytime. Recently, our phone wait times, particularly during market hours, has been longer than usual. However, our associates remain available by phone. We are unable to accept trade instructions submitted via email. We are not entirely certain why you may be receiving the error message referenced in your email. We would suggest contacting us at the time you are attempting to place your order. If you have any questions, or would like additional assistance with your account, please do not hesitate to call our WellsTrade department anytime at 1-800-TRADERS (872-3377). Thank you for your business and your continuing relationship with Wells Fargo Advisors.
Sincerely, Online Brokerage Team
Wells Fargo Advisors
Securities and Insurance Products:
----------------------------------------------------------------------------------------------------------------------------------
-NOT FDIC INSURED -NO BANK GUARANTEE -MAY LOSE VALUE Brokerage services offered through Wells Fargo Advisors, LLC (member NYSE and SIPC), a non-bank affiliate of Wells Fargo & Company.
-----------------------------------------------------------------------------------------------------------------------------------
Wells Fargo Advisors is the trade name used by two separate registered broker-dealers: Wells Fargo Advisors, LLC and Wells Fargo Advisors Financial Network, LLC, Members SIPC, non-bank affiliates of Wells Fargo & Company.
ORIGINAL MESSAGE:
----------------- Hi All,
Your phone system is so broken, I am unable to get through to a trader. What is going on over there? Also, when I try to trade, I get:
Errors:
The validation information entered is incorrect.
For assistance in placing this trade, please Contact Us. But I cannot contact you because of the busted phone systems. Golly!
Doug Lyon